Buying from us is very easy!
A little guide on how to purchase something on our website:
1) Go to "Buy Elements of the periodic table" or another page of the website.
2) Add the items you want to your cart. When you have finished, click on the shopping cart and go to the check out.
3) Review your order. If you want, you can change the quantity of your selected items.
4) Fill in the form of required data for the shipping and/or billing details.
5) Confirm and pay!
You will immediately receive a confirmation email regarding the order, and when your order is sent, you will receive another email. After shipment, each order can be tracked. Ask us for the tracking number if it is not included in the email.
We currently accept payment through PayPal, allowing you to pay through your account, through numerous credit cards and through your bank account. This payment system guarantees both speed and security. As payments arrive instantly we can process the order immediately and ship it in a very short time.
You can also pay with Bank Transfer (SEPA). In order to select this kind of payment, when you go to the checkout, choose to send the order via "payment in advance". We'll send you all the necessary informations to complete the payment through bank transfer.This payment method needs from 2 to 5 working days to be received by our bank.
We also accept direct credit cards at the checkout, the payment will be processed immediately.
If you have any questions, please contact us by email (sales@novaelements.com) or chat with us here. We always answer emails within 24 hours.
Furthermore our website accept all of the international currency, such as US dollars, Australian Dollars, GBP, euros and more even if the price of each listing on our website is showed in EUROS (€). In fact both the credit card payment system, integrated in the website, and PayPal convert every currency into euros when you pay, in that way you'll pay in your currency and we receive our currency. No actions are required by you.
Return Policy
We accept the return of purchased goods no later than 14 days after delivery of the goods. The return costs will be payed by the buyer. We'll refund the full amount paid by the buyer for the order, excluding the shipping fees.
By buying from our store you accept these purchase conditions according to law in matter of e-commerce sales.
Further Information
The sale of all our offered products is permitted under Italian law.
As the legal requirements are different in each country, we ask you to inquire before buying whether the purchase and possession of the given articles in your country violates any laws.
We do not take responsibility for the possible confiscation of the goods by customs offices or any other possible legal consequences in relation to the customer.
Our assumption is also that you can deal with the ordered goods in a professional way for legal purposes.
Special, marked articles are available only for adult customers and partially for companies and are shipped only as a registered mail (not delivered to the letterbox, post office boxes, etc.).
In case of doubts, we reserve the right to require a copy of an identity card of the purchaser to confirm her / his age.
Our offers can not be used for suspicious purposes such as for example: pyrotechnics.
All customer's data are treated by us as strictly confidential and we do not transfer them to third parties.